Term Conditions

Returns Information

If you are not satisfied with your purchase, you may request a return within 14 days from the delivery date. You must contact us within 3 business days of receiving the order and the product must remain unused, unworn, in its original packaging, and in the same condition in which it was delivered.

For orders paid by Credit/Debit Card or any other online payment method, the applicable payment gateway processing charges are non-refundable. If the return is approved, the remaining eligible amount will be refunded to the original payment method after deducting the applicable payment processing charges and any other applicable deductions stated in this policy.

If the product received is damaged, defective, or materially different from its website description, we will inspect the product and provide an appropriate refund, replacement, or repair, as applicable. Approved shipping charges may also be refunded where applicable.

Fitness Equipment cannot be returned after installation. If an installed item has a verified manufacturing defect, it will be repaired or replaced free of charge, subject to inspection and warranty terms.

Once the returned product has been received, inspected, and approved, the eligible refund amount will normally be processed within 7–14 working days.

Installation Service

The installation will be implemented by our qualified engineer at your home based on your convenient time. Please note that installation service is applicable only to Sports & Fitness Equipment. Installation will not be provided for items such as brackets, pull-up bars, or hooks for punching bags.

Cancellation Policy

Customers may cancel their order before it is dispatched. The refund will be returned to the payment method originally used by the customer.

Refunds

Online Payment Refund

For an approved cancellation or return of a non-defective product requested by the customer, applicable payment gateway processing charges may be deducted from the refundable amount, provided that such deduction is permitted by the payment provider and applicable UAE law.

No payment processing charges will be deducted where the product is defective, damaged, incorrect, materially different from its description, or where a full refund is required under applicable UAE law.

Once approved, the eligible refundable balance will be returned to the original payment method. The time required for the amount to appear may depend on the bank or payment provider.

Late or Missing Refunds

If you have not received your refund, please check your bank account again.

Next, contact your card provider, as it may take some time before the refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you have completed these steps and still have not received your refund, please contact us at hello@arabfitnessstore.com.

Sale Items

Only regularly priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at hello@arabfitnessstore.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the gift giver.

Shipping Returns

Customers are responsible for paying the shipping costs associated with returning an item. Shipping costs are non-refundable. If a refund is approved, the return shipping cost will be deducted from the refundable amount.

Depending on your location, the delivery time for an exchanged product may vary.

For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive a returned item.

• The United Arab Emirates is our country of domicile, and the governing law is the local law of the UAE.
• We will not trade with or provide services to OFAC-sanctioned countries.
• Customers under 18 years of age must not register, transact, or use this website.
• Cardholders must retain a copy of their transaction records and the merchant’s policies and rules.
• Users are responsible for maintaining the confidentiality of their accounts.
• Arab Fitness Store Digital Marketing EST. maintains www.arabfitnessstore.com.
• All disputes arising in connection with these terms shall be heard by a court of competent jurisdiction in the UAE.
• Visa and MasterCard Credit/Debit Cards in AED are accepted for payment.

Need Help?

Contact us at hello@arabfitnessstore.com for questions related to refunds and returns.

Contact us at hello@arabfitnessstore.com for questions related to refunds and returns.